Return & Exchange

Return & Exchange Policy

At EWT Qatar we want you to be completely satisfied with your purchase. If you are not happy with your order, we make it right.

Exchange Policy

We offer exchanges within 24 hours of delivery for the following reasons:

Product received is different from what was ordered
Product arrived damaged or defective
Wrong size or variant received

How to Request an Exchange

WhatsApp us at +974 50247289 within 24 hours of receiving your order
Send a photo of the product and describe the issue
We will arrange a rider to collect the item and deliver the replacement
Exchange delivery is free of charge

Conditions for Exchange

Item must be unused and in original packaging
Exchange request must be made within 24 hours of delivery
Items that have been used, damaged by the customer, or are missing packaging are not eligible for exchange

Non-Exchangeable Items

Personal care and hygiene products once opened
Items damaged due to misuse or incorrect installation
Products with removed or damaged serial number stickers

Refund Policy

We currently offer exchanges rather than cash refunds. If the exact replacement product is not available, we will offer store credit or an alternative product of equal value.

Damaged on Arrival

If your product arrives visibly damaged, please photograph it immediately and contact us on WhatsApp before accepting the delivery. We will replace it at no additional cost.