Refund policy

Last updated: 10 October 2026

We want you to love what you buy from EWT. If something isn't right, you have 7 days from delivery to return or exchange it.

Faulty, damaged or wrong item

Tell us within 7 days of delivery on WhatsApp +974 5024 7289 or at info@ewt.qa, with your order number and a photo or short video of the problem.
We collect the item from you in Doha free of charge and send a replacement, or give you a full refund if a replacement isn't available or you prefer one.
If an item arrives visibly damaged, please photograph it and tell the rider or message us straight away.

Changed your mind

You can return an item within 7 days of delivery if it is unused, in its original condition and packaging, with all accessories, manuals and free gifts included.
You can drop the item off at our address below, or we can collect it from you for QAR 10, or free for orders of QAR 150 and above.
The original delivery fee is not refunded for change-of-mind returns.

Items we can't take back

Unless they are faulty or we sent the wrong item, we can't accept returns of:

In-ear earphones and earbuds once the hygiene seal has been opened
Personal care and grooming products once opened or used
Items damaged by misuse, accidents or incorrect installation
Items with removed or damaged serial numbers or warranty stickers
Gift cards and digital codes

Refunds

We inspect returned items within 2 business days and confirm the result with you.
Approved refunds are paid within 5 business days of approval. Fawran payments are refunded to the account they came from. Cash or card-on-delivery payments are refunded by bank transfer or Fawran to an account you give us. You can also choose store credit instead.

Exchanges

Want a different colour, model or product? Return the item under this policy and we'll deliver the new one. If the price is different, we'll refund or collect the difference.

Cancelling an order

You can cancel free of charge any time before your order leaves our warehouse. Message us on WhatsApp with your order number.

Warranty

Many products come with a manufacturer or brand warranty. Details are on the product page or the box. Contact us and we'll help you with any warranty claim.